Rob Marsden
About Rob Marsden
Rob Marsden is a PMO and Project Manager at Nationwide Building Society, where he has worked since 2018. He has extensive experience in project management and change management, having held various roles at Vodafone and other companies over the past two decades.
Work at Nationwide Building Society
Rob Marsden has been employed at Nationwide Building Society as a PMO & Project Manager since 2018. In this role, he focuses on data-driven improvements aimed at enhancing member experience. His responsibilities include engaging in finance and planning work, as well as analyzing member actions following self-help activities. Marsden has led initiatives to improve member insight for frontline staff, successfully transforming small projects into significant change initiatives within retail and contact center channels.
Previous Experience at Vodafone
Rob Marsden held multiple positions at Vodafone from 2012 to 2018. He began as a Change & Configuration Manager / Readiness Manager at Vodafone Global Enterprise from 2012 to 2014. He then transitioned to a Project & Programme Manager role from 2014 to 2016, followed by a position as Portfolio / Programme Manager from 2016 to 2018. His work during these years was primarily based in Newbury, United Kingdom, where he contributed to various project management initiatives.
Background in Telecommunications
Rob Marsden's career in telecommunications includes significant experience at Everything Everywhere Ltd / Orange PCS Ltd, where he worked as a Configuration Technical Specialist from 2005 to 2011 in Bristol. He also served as a Project Specialist at T-Systems for 10 months in 2011. This extensive background in the industry has equipped him with a strong foundation in project management and technical configuration.
Education and Expertise
Rob Marsden studied Computer Science at the University of Essex, where he earned a BSc from 2002 to 2005. He also attended Brockenhurst College from 2000 to 2002. His educational background has provided him with the analytical skills necessary for his roles in project management and data analysis, particularly in improving member experiences through research and actionable recommendations.