Robb Cemap
About Robb Cemap
Robb Cemap serves as the Business Development Manager at Nationwide Building Society, a position he has held since 2015. He has accumulated over a decade of experience within the organization, having previously worked in various roles including pre-litigation officer and complaint handler.
Work at Nationwide Building Society
Robb Cemap has held multiple positions at Nationwide Building Society since 2004. He began his career as a contact center agent, where he worked for two years. He then progressed to the role of portfolio buy to let administrator from 2006 to 2008, followed by a three-year tenure as a mortgage redemptions team senior from 2008 to 2011. After that, he served as a complaint handler for one year and worked as a pre-litigation officer for four years until 2015. Currently, he is the Business Development Manager, a position he has held since 2015.
Career Progression
Robb Cemap's career at Nationwide Building Society reflects a steady progression through various roles. Starting as a contact center agent, he gained foundational experience in customer service. His subsequent roles, including portfolio buy to let administrator and mortgage redemptions team senior, allowed him to develop specialized knowledge in mortgage products and customer complaints. His transition to a Business Development Manager in 2015 highlights his advancement into a strategic role focused on business growth and development.
Experience in Customer Service and Management
Throughout his career at Nationwide Building Society, Robb Cemap has accumulated extensive experience in customer service and management. His roles as a complaint handler and pre-litigation officer involved direct interaction with customers, addressing their concerns and resolving issues. This experience has equipped him with skills in conflict resolution and customer relationship management, which are essential in his current role as Business Development Manager.
Location and Work Environment
Robb Cemap is based in Swindon, United Kingdom, where he has worked at Nationwide Building Society for nearly two decades. The Swindon branch is part of a larger network that emphasizes customer service and community engagement. His long tenure at this location has allowed him to build strong relationships within the organization and the local community.