Robert Djaelani
About Robert Djaelani
Robert Djaelani is a Senior Service Designer with extensive experience in user research and service design, currently working at Nationwide Building Society. He has previously held positions at NHS Business Services Authority and has a strong academic background in design and philosophy.
Work at Nationwide Building Society
Robert Djaelani has been employed at Nationwide Building Society as a Senior Service Designer since 2021. In this role, he focuses on enhancing service design processes and improving user experiences. His experience in service design allows him to contribute effectively to the organization’s objectives.
Previous Experience at NHS Business Services Authority
Prior to his current position, Robert worked at NHS Business Services Authority. He served as a Senior Service Designer from 2020 to 2021 and as a User Researcher from 2018 to 2020. His roles involved understanding user needs and designing services that cater to those needs within the healthcare sector.
Education and Expertise
Robert Djaelani studied at the University of Dundee, where he earned a Master of Science in Design from 2010 to 2011 and a Bachelor of Science in Product Design from 2003 to 2007. He is currently pursuing a Doctorate in Philosophy at Northumbria University, focusing on Philosophy and Public Health. His educational background supports his expertise in service design and user research.
Research Methodology and Interests
Robert utilizes a research methodology derived from his MSc in Design Ethnography to explore human behavior and the impact of designed services on various cultures. He has a strong interest in assisting users with mental pathologies in extreme environments, such as prisons or hospitals, and focuses on the role of memories and thoughts in knowledge transfer.
Career Background
Robert's career includes diverse roles across different sectors. He worked as a Field Worker at Pexel Research Services for one month in 2014, a Business Efficiency Officer at Highland Opportunity Limited for six months in 2014, and a Baker at Marks and Spencer for one year from 2012 to 2013. This varied experience contributes to his ability to resolve issues and enhance service delivery.