Robert Milnes
About Robert Milnes
Robert Milnes is a Digital Service Team Manager at Nationwide Building Society, where he has worked since 2016. He has a history of enhancing digital customer experiences and leading teams through organizational changes.
Work at Nationwide Building Society
Robert Milnes has been employed at Nationwide Building Society since 2002. He initially served as a Customer Service Manager in London from 2002 to 2005. He then transitioned to the role of Mortgage Sales Manager in Northampton, where he worked from 2007 to 2011. Since 2016, he has held the position of Digital Service Team Manager in Northampton, focusing on enhancing digital customer experiences and implementing efficiency measures within the digital service department.
Education and Expertise
Robert Milnes studied Business Studies at Brunts from 1995 to 2000. This educational background has contributed to his expertise in managing resources effectively and identifying continuous improvement opportunities within the digital service sector.
Background
Robert Milnes has a diverse background in customer service and digital management. He has accumulated significant experience at Nationwide Building Society, where he has held various managerial roles. His career began in customer service management and progressed to mortgage sales, ultimately leading to his current position in digital services.
Achievements
In his role as Digital Service Team Manager, Robert Milnes has implemented efficiency measures that improved service level agreements. He has played a key role in leading his department through significant organizational changes and is recognized for his ability to motivate and coach team members to achieve high performance.