Robert Pearson
About Robert Pearson
Robert Pearson is a Payments Service Management Analyst at Nationwide Building Society, where he has worked since 2020. He holds a BA (Hons) in Business Management and has a background in customer service and process improvement.
Work at Nationwide Building Society
Robert Pearson has been employed at Nationwide Building Society since 2020 as a Payments Service Management Analyst. In this role, he focuses on enhancing payment services by identifying risks and control gaps through customer experience testing. He coordinates incident management and remedial activities to ensure services return to normal operations. Additionally, he provides management with reports on the payment services supported, contributing to informed decision-making within the organization.
Previous Roles at Nationwide Building Society
Before his current position, Robert Pearson held multiple roles at Nationwide Building Society. He worked as a Member Representative from 2018 to 2020, where he engaged with customers to address their banking needs. He also served as a Banking Consultant for a brief period in 2020, focusing on customer service and support. His diverse experience within the organization has provided him with a comprehensive understanding of its operations.
Education and Expertise
Robert Pearson studied at the University of Central Lancashire, where he earned a BA (Hons) in Business Management in 2021. He completed a Foundation Degree in Business at the same university from 2012 to 2014, achieving a 2:1 classification. Prior to that, he attended Runshaw College, obtaining a Level 3 Extended Diploma in Business from 2010 to 2012. His educational background equips him with the knowledge and skills necessary for his roles in the financial services sector.
Background
Robert Pearson's educational journey began at Worden Sports College, where he studied from 2004 to 2009. His academic progression led him to further studies in business, culminating in his current role at Nationwide Building Society. His experience in various positions within the organization has allowed him to develop a strong foundation in payment services and customer management.
Focus on Continuous Improvement
In his role as Payments Service Management Analyst, Robert Pearson emphasizes continuous improvement within payment services. He actively identifies opportunities for enhancement and implements actions that demonstrate clear benefits. His commitment to improving processes contributes to the overall efficiency and effectiveness of the payment services provided by Nationwide Building Society.