Robin Girling
About Robin Girling
Robin Girling is an Analyst in Customer Operations with over a decade of experience in Swindon. He specializes in enhancing customer journeys and developing proposals through effective communication and collaboration across departments.
Work at Nationwide Building Society
Robin Girling has been employed as an Analyst in Customer Operations at Nationwide Building Society since 2014. In this role, he focuses on enhancing the customer journey and creating efficiency savings through process or policy improvements. His responsibilities include developing and promoting new concepts and proposals by leveraging a network of contacts across various departments within the organization.
Previous Employment Experience
Prior to his current position, Robin worked as an Analyst in Capital Management from 2013 to 2014. He also held the role of Customer Service Consultant from 2009 to 2013. Earlier in his career, he worked at Thames Water as Sales Max from 2005 to 2006. Additionally, he served as a Lecturer at Swindon College from 2007 to 2008.
Education and Expertise
Robin Girling studied at the University of Bath, where he earned a Higher National Diploma (HND) in Leisure and Tourism Management from 2002 to 2004. He also attended Swindon College, achieving an HND in Business Studies from 2006 to 2008. Furthermore, he studied at the University of Gloucestershire, obtaining a 2:2 in Leisure and Tourism Management from 2004 to 2005.
Skills and Competencies
Robin possesses strong communication skills and a passion for customer service, which are essential for driving forward suggestions and proposals. He utilizes multiple Management Information (MI) packages to prioritize his workload and deliver tailored reports and presentations. His work often involves developing ideas without a budget and advocating for full funding where applicable.