Rolinda Paterson
About Rolinda Paterson
Rolinda Paterson is an experienced professional in the financial services sector, currently working at Nationwide Building Society since 2019 after a 32-year tenure at Barclays. She specializes in customer experience, colleague development, and has extensive knowledge in complaint resolution and project management.
Work at Nationwide Building Society
Rolinda Paterson has been employed at Nationwide Building Society since 2019. In her current role, she focuses on enhancing customer service and colleague development. Her work aligns with the organization's commitment to delivering high-quality financial services. She utilizes her extensive experience in the financial sector to contribute to the company's goals.
Previous Experience at Barclays
Rolinda Paterson worked at Barclays for 32 years, from 1987 to 2019. During her tenure, she held the position of Vice President and served as the Contact Centre Manager for Customer Experience. Her responsibilities included managing inbound telephony retail customer service and overseeing a team of over 500 colleagues. This experience provided her with a strong foundation in customer service and complaint resolution.
Education and Training
Rolinda Paterson studied at Sugar Hill Primary School and The Avenue in Newton Aycliffe. She has also qualified as a motivational coach and Neuro Linguistic Practitioner. Her educational background supports her expertise in colleague development and improving workplace culture.
Expertise in Customer Experience and Leadership
Rolinda possesses comprehensive knowledge in complaint resolution and improving customer journeys. She specializes in personal lending and fee-paying accounts within the financial services sector. Her skills include project management, change management, and remote leadership, making her adept at navigating complex organizational environments.
Focus on Employee Engagement and Well-being
Rolinda Paterson is passionate about colleague development and achieving above industry benchmark results in employee engagement. She has expertise in HR well-being, recruitment, resourcing, and performance management. Her commitment to fostering a positive work environment contributes to the overall success of the organizations she has been part of.