Roslyn Abrey
About Roslyn Abrey
Roslyn Abrey is an Operations Team Manager at Nationwide Building Society, where she has worked since 2022. She has extensive experience in customer service and complaint handling, holding a professional certification in Regulated Complaint Handling and advanced skills in Microsoft Excel.
Work at Nationwide Building Society
Roslyn Abrey has held multiple roles at Nationwide Building Society, contributing to various aspects of customer care and operations. She began her tenure as a Customer Administrator from 2006 to 2009, followed by a position as a Customer Care Representative from 2009 to 2011. She then advanced to the role of Customer Experience Business Analyst from 2011 to 2013 at Nationwide HQ in Swindon. After this, she served as Complaints Team Manager for nine years, from 2013 to 2022. Currently, she is the Operations Team Manager, a position she has held since 2022.
Education and Expertise
Roslyn Abrey has a solid educational background, having studied at Churchfields Secondary where she achieved 9 GCSEs graded A-C from 1998 to 2003. She furthered her education at New College in Swindon, obtaining 2 AS levels, 2 A levels, and an AVCE qualification from 2003 to 2006. Additionally, she completed a Level 2 GNVQ in Customer Services at Key Training Ltd. Roslyn also holds a professional certification in Regulated Complaint Handling from UK Finance, showcasing her expertise in managing complex customer issues.
Skills and Competencies
Roslyn Abrey possesses advanced skills in Microsoft Excel, which she utilizes to optimize operational processes within her team. Her strong background in stakeholder management enhances collaboration between different departments, contributing to improved operational efficiency. She focuses on enhancing customer experience through strategic management practices, ensuring that customer needs are effectively addressed.
Career Progression
Roslyn Abrey's career at Nationwide Building Society reflects a consistent progression through various roles with increasing responsibility. Starting as a Customer Administrator, she developed her skills in customer care and management. Her transition to roles such as Customer Care Representative and Customer Experience Business Analyst allowed her to gain insights into customer needs and operational challenges. As Complaints Team Manager and now Operations Team Manager, she has focused on improving customer experience and operational effectiveness.