Roxanne Cox
About Roxanne Cox
Roxanne Cox is a Cluster Manager and Senior Branch Manager at Nationwide Building Society, where she has worked since 2021. With over 12 years of experience in customer service, she has held various managerial roles within the organization and is known for her strong work ethic and emotional intelligence in supporting her team.
Current Role at Nationwide Building Society
Roxanne Cox serves as Cluster Manager and Senior Branch Manager at Nationwide Building Society, a position she has held since 2021. In this role, she oversees multiple branches, focusing on operational efficiency and team development. Her leadership style emphasizes emotional intelligence, allowing her to effectively support and challenge her team members to achieve both professional and personal success.
Previous Experience at Nationwide Building Society
Roxanne Cox has extensive experience at Nationwide Building Society, having worked in various capacities. She was a Branch Manager in Letchworth for 7 months in 2020, followed by a year in Welwyn Garden City from 2020 to 2021. Additionally, she held the position of Personal Banking Manager for a year in Welwyn Garden City from 2017 to 2018 and served as an Assistant Manager in Cambridge for 5 months in 2019. Her tenure also includes a 6-month role as Branch Manager in Ely in 2019 and 2 years as a Member Service Representative from 2014 to 2016 in Letchworth.
Experience in Customer Service Industries
With over 12 years of experience in customer service-led industries, Roxanne Cox has developed a strong foundation in client relations and team management. Her career began at Costa Coffee, where she worked as a Cluster Manager for 4 years from 2010 to 2014. This background has equipped her with the skills necessary to enhance customer satisfaction and drive team performance.
Leadership and Interpersonal Skills
Roxanne Cox is passionate about people leadership, utilizing her interpersonal skills to foster a collaborative and high-performing team environment. She employs a high level of emotional intelligence to understand and address the needs of her team members, which contributes to their success and overall morale. Her approach to leadership is focused on empowering individuals to reach their goals.
Work Ethic and Ambition
Roxanne Cox is recognized for her strong work ethic and ambition, which drive her to achieve goals consistently. Her commitment to excellence is evident in her career progression and the roles she has undertaken. She is dedicated to continuous improvement, both for herself and her team, ensuring that they meet and exceed performance expectations.