Roy Garrow Dip Fa, Ce Map
About Roy Garrow Dip Fa, Ce Map
Roy Garrow is a Governance, Risk and Compliance professional at Nationwide Building Society, where he has worked since 2018. He has extensive experience in quality assurance and complaint handling across various financial institutions in the UK.
Work at Nationwide Building Society
Currently, Roy Garrow holds the position of Governance, Risk and Compliance / Quality Assurance at Nationwide Building Society. He has been with the organization since 2018, contributing to its operations in Northampton, England. In this role, he provides feedback to investigators and managers based on quality check findings. He also serves as a Subject Matter Expert and Trainer in Governance, Risk, and Compliance, ensuring that customer complaint resolutions align with FCA requirements and company policies.
Previous Employment Experience
Roy Garrow has a diverse employment history in the financial services sector. He worked at RBS as a PPI and Complex Complaints Handler in 2012 and as a General Banking Complaints Handler in 2011. He also served as an Endowment Review Specialist Complaint Handler at Santander UK in 2014. His experience includes roles at KPMG as a Mortgage Review / Risk and Compliance Assessor and at Grovelands as a Quality Complaint Investigator. Additionally, he worked at Royal Bank of Scotland Business in various capacities, including Complex Mortgage Complaint Handler and File Reviewer.
Education and Expertise
Roy Garrow has pursued extensive education in finance and compliance. He studied at the Institute of Financial Services, achieving a Diploma in Financial Advice (DipFA Level 4) in 2015. He also holds a Certificate in Mortgage Advice and Practice (CeMAP), obtained in 2006, and has completed the Financial Planning Certificate (FP1 and FP2) through the Chartered Insurance Institute (CII) since 2003. His educational background supports his expertise in Governance, Risk, and Compliance.
Professional Skills and Responsibilities
In his current role at Nationwide Building Society, Roy Garrow focuses on Governance, Risk, and Compliance. He ensures that the resolutions for customer complaints comply with FCA requirements and company policies. His responsibilities include conducting quality checks and providing constructive feedback to enhance the performance of investigators and managers. His role as a Subject Matter Expert and Trainer highlights his commitment to maintaining high standards in compliance and quality assurance.