Rufia Ali
About Rufia Ali
Rufia Ali is an Operations Team Manager at Nationwide Building Society, where she has worked since 2015. She previously served as a Customer Service Advisor from 2012 to 2013 and has also held the position of Senior Advisor since 2013.
Work at Nationwide Building Society
Rufia Ali has been employed at Nationwide Building Society since 2012. She began her career there as a Customer Service Advisor in Northampton, Northamptonshire, where she worked for one year. In 2013, she transitioned to a Senior Advisor role, which she has held for 11 years in Wiltshire. In 2015, she advanced to the position of Operations Team Manager, a role she has maintained for 9 years. Her tenure at Nationwide reflects a commitment to customer service and operational management within the organization.
Education and Expertise
Rufia Ali studied at Unity College from 2004 to 2010, completing a six-year program. This educational background has contributed to her expertise in customer service and operations management. Her academic experience supports her professional roles at Nationwide Building Society, where she has developed skills relevant to her positions.
Background
Rufia Ali has a background in customer service and operations management, with a focus on the financial services sector. She has worked at Nationwide Building Society for over a decade, gaining experience in various roles that emphasize customer interaction and operational efficiency. Her career progression from Customer Service Advisor to Operations Team Manager illustrates her growth within the organization.
Professional Experience
Rufia Ali's professional experience spans over a decade at Nationwide Building Society. Starting as a Customer Service Advisor, she quickly moved up to a Senior Advisor role, demonstrating her capability in handling customer inquiries and issues. Her current position as Operations Team Manager involves overseeing operational processes and ensuring effective service delivery. This extensive experience has equipped her with a comprehensive understanding of the organization's operations.