Ryan D.
About Ryan D.
Ryan D. is an Analyst at Nationwide Building Society, where he has worked since 2016. He has extensive experience in customer service and fraud analysis, along with a strong educational background in Crime and Criminal Justice.
Work at Nationwide Building Society
Ryan D. has been employed at Nationwide Building Society since 2016, serving as an Analyst for eight years in Swindon, United Kingdom. His previous roles at the organization include working as a Customer Advisor for nine months from 2013 to 2014 and as a Fraud Analyst in various capacities from 2014 to 2016. His responsibilities have included analyzing data using QlikSense, consulting on new schemes within the TracSmart system, and participating in stakeholder meetings to deliver data across all levels. He also provides support for the Employee Development Scheme and is actively involved in the Training & Competency Project.
Education and Expertise
Ryan D. has a solid educational background in Crime and Criminal Justice. He studied at St. Joseph's R.C. School, achieving his GCSE from 1996 to 2001. He later attended New College Swindon, where he completed a Higher National Degree (HND) in Public Services (Crime and Criminal Justice) from 2018 to 2020, finishing with distinction in Levels 4 and 5. He furthered his studies at the University of Gloucestershire, earning a Bachelor of Science in Crime and Criminal Justice from 2020 to 2021. Additionally, he studied Visual and Performing Arts at New College, Swindon, achieving a Bachelor of Technology (BTech) from 2001 to 2003.
Background
Before joining Nationwide Building Society, Ryan D. worked at Arval United Kingdom as a Relationship Executive from 2008 to 2011. His experience spans various roles in customer service, where he has handled complaints through multiple channels, including telephone, face-to-face, email, and letter. He has also successfully managed small teams in earlier retail positions, demonstrating his leadership capabilities.
Achievements
Ryan D. has achieved notable academic success, including completing his Higher National Degree (HND) with distinction at New College Swindon. His involvement in various projects at Nationwide Building Society, such as the Training & Competency Project and the Employee Development Scheme, highlights his commitment to professional development and stakeholder engagement. His analytical skills are further evidenced by his use of QlikSense to analyze data effectively within his current role.