Ryan Harris
About Ryan Harris
Ryan Harris serves as the Cluster Manager and Senior Branch Manager at Nationwide Building Society, where he leads a team to enhance customer interactions through a Multi-Channel approach. With prior experience as a Customer Service Manager and Bank Manager at RBS, he is actively involved in community support and branch transformations in Leeds, Wakefield, and Pontefract.
Work at Nationwide Building Society
Ryan Harris has been employed at Nationwide Building Society since 2018, serving as Cluster Manager and Senior Branch Manager. In this role, he leads a team that employs a Multi-Channel approach to enhance customer service, integrating both digital and face-to-face interactions. His focus on improving customer experience is evident through his active involvement in raising the profile of Nationwide on the high street.
Previous Experience at RBS
Before joining Nationwide Building Society, Ryan Harris worked at RBS for eight years, from 2008 to 2016, as Customer Service Manager in Stockport, United Kingdom. He further advanced his career at RBS as Bank Manager from 2016 to 2018 in Hyde, Greater Manchester. His extensive experience at RBS provided him with a solid foundation in customer service and branch management.
Community Engagement and Support
Ryan Harris is actively engaged in supporting community groups and business improvement district activities in Leeds, Wakefield, and Pontefract. His involvement in these initiatives reflects his commitment to enhancing local communities and promoting business development in the regions he serves.
Education and Expertise
Ryan Harris studied at Audenshaw Grammar School from 2002 to 2007, followed by Ashton Sixth Form College from 2007 to 2009, where he achieved his High School qualifications. His educational background has equipped him with the skills necessary for his roles in customer service and management within the banking sector.
Branch Transformations and Digital Adaptation
Ryan Harris has significant experience in branch transformations, focusing on adapting to digital environments while ensuring the maintenance of personal customer service. His expertise in this area has been crucial in navigating the evolving landscape of customer interactions in the banking industry.