Ryan O'sullivan
About Ryan O'sullivan
Ryan O'Sullivan is a Proactive Service Manager at Nationwide Building Society, where he has worked since 2019. He has a diverse background in e-commerce, analytics, and IT, with previous roles at Nationwide and Outdoor and Cycle Concepts Ltd.
Current Role at Nationwide Building Society
Ryan O'Sullivan has been serving as a Proactive Service Manager at Nationwide Building Society since 2019. In this role, he focuses on enhancing customer service and operational efficiency. His responsibilities include overseeing service delivery and implementing strategies to improve customer engagement. His tenure in this position has contributed to the organization's commitment to proactive customer support.
Previous Experience at Nationwide Building Society
Ryan O'Sullivan has held multiple positions at Nationwide Building Society. He worked as an IT Analyst from 2006 to 2009, followed by a role as a Web Analyst from 2009 to 2013. He then served as an Ecommerce Manager from 2013 to 2014 and later as a Digital Banking Performance Manager from 2014 to 2015. His final role before becoming Proactive Service Manager was as a Marketing Performance Manager from 2016 to 2018. His diverse experience within the organization has provided him with a comprehensive understanding of its operations.
Experience at Outdoor and Cycle Concepts Ltd
Ryan O'Sullivan worked as the E-commerce & Analytics Manager at Outdoor and Cycle Concepts Ltd for one year, from 2018 to 2019. In this role, he was responsible for managing online sales strategies and analyzing customer data to improve e-commerce performance. His experience in this position further enhanced his skills in digital marketing and analytics.
Education and Professional Qualifications
Ryan O'Sullivan has pursued various educational qualifications in the fields of IT and finance. He studied IT Service Management at APM Group ISEB and achieved ITIL certification. He also completed modules in Business Change and Analysis at BCS, The Chartered Institute for IT, earning a Foundation degree. Additionally, he studied Finance and Financial Management Services at the Institute of Financial Services School of Finance, obtaining the CeMAP qualification. His educational background supports his roles in service management and analytics.
Early Education
Ryan O'Sullivan completed his early education at Lydiard Park Academy and Greendown, where he achieved GCSEs. He furthered his studies at New College Swindon, focusing on Information Technology and obtaining an Information Technology GNVQ. This foundational education has contributed to his career in IT and service management.