Sally Lovegrove
About Sally Lovegrove
Sally Lovegrove is a Mortgage Representative at Nationwide Building Society, where she has worked since 2021. With a background in customer service and team management at John Lewis & Partners, she possesses strong skills in visual merchandising and customer satisfaction.
Work at Nationwide Building Society
Sally Lovegrove has been employed at Nationwide Building Society since 2021, serving as a Mortgage Representative. In this role, she focuses on assisting customers with mortgage-related inquiries and facilitating the mortgage application process. Prior to her current position, she worked as a Member Representative at Nationwide from 2020 to 2021 for six months. Her experience at Nationwide has allowed her to develop a strong understanding of customer needs in the mortgage sector.
Previous Experience at John Lewis & Partners
Sally Lovegrove has extensive experience with John Lewis & Partners, where she held multiple roles. She worked as a Selling Partner from 2012 to 2017 for five years, followed by a position as Selling Coach from 2017 to 2020 for three years. During a secondment, she served as a Team Manager for eight months in 2018 to 2019. Her roles involved coaching teams, managing sales performance, and ensuring customer satisfaction.
Education and Expertise
Sally Lovegrove began her career as a commission-based hairdresser, which helped develop her competitive and sales-driven nature. Her background in sales and customer service has equipped her with skills in handling customer dissatisfaction, allowing her to effectively turn negative experiences into positive outcomes. She also possesses a strong creative vision, excelling in visual merchandising and interior design.
Coaching and Leadership Skills
Sally Lovegrove has a proven track record in coaching and leading teams to achieve key performance indicators (KPIs) and sales targets. Her experience as a Selling Coach at John Lewis & Partners involved mentoring team members and fostering a high-performance culture. This expertise in team leadership has contributed to her effectiveness in her current role at Nationwide Building Society.