Sally Woodruff
About Sally Woodruff
Sally Woodruff is a Senior IVR Analyst at Nationwide Building Society, where she has worked since 2021. She has a background in capacity planning and has contributed to service delivery projects focused on implementing IVR systems in contact centers.
Work at Nationwide Building Society
Sally Woodruff has held multiple roles at Nationwide Building Society since 2016. She began her career there as a Customer Service Administrator, where she worked for one year. Following this role, she served as a Mortgage Representative for one year from 2017 to 2018. She then transitioned to a Real Time Analyst position, working for two years from 2018 to 2020. In 2020, she became a Specialist Analyst for one year. Since 2021, she has been employed as a Senior IVR Analyst, contributing to the development and implementation of IVR systems in the contact centers.
Education and Expertise
Sally Woodruff studied at St. Johns Academy Marlborough. Her educational background has equipped her with skills relevant to her roles at Nationwide Building Society, particularly in areas such as capacity planning and management information (MI) related to contact center performance.
Background
Sally Woodruff has a background in customer service and analytical roles within the financial services sector. Her experience spans various positions at Nationwide Building Society, where she has developed expertise in service delivery and contact center operations. Her involvement in projects related to IVR systems highlights her focus on enhancing customer interaction processes.
Achievements
During her tenure at Nationwide Building Society, Sally Woodruff worked on a service delivery project aimed at implementing IVR systems into the contact centers. This project reflects her role in improving operational efficiency and customer service delivery within the organization.