Samantha Horrocks
About Samantha Horrocks
Samantha Horrocks serves as the Senior Learning & Development Manager at Nationwide Building Society, where she has worked since 2012. With a background in various roles at Friends Provident, she focuses on fostering a learning culture and oversees a department of over 40 individuals.
Work at Nationwide Building Society
Samantha Horrocks has served as the Senior Learning & Development Manager at Nationwide Building Society since 2012. In this role, she is responsible for the strategic development and implementation of induction training and ongoing development for the UK Financial Services Contact Centre and Branch Network. She leads a Learning & Development department comprising over 40 individuals across multiple sites. Her focus is on creating a learning culture by collaborating with colleagues to identify priorities and enhance learning propositions. Additionally, she participated in the Leadership 200 cohort during 2017/18, which included over 200 influential leaders within the organization.
Previous Experience at Friends Provident
Prior to her current role, Samantha Horrocks accumulated extensive experience at Friends Provident, where she worked in various capacities. She began as a Trainer from 1998 to 1999, then progressed to Customer Consultant from 1996 to 1998. Following this, she held the position of Team Manager from 1999 to 2002. She returned to the Learning & Development sector at Friends Provident, serving as Training & Development Manager from 2002 to 2007, and later as Learning & Development Consultant from 2007 to 2009. This diverse experience laid the foundation for her current role at Nationwide.
Education and Expertise
Samantha Horrocks studied at BTEC, where she focused on Business and Finance, achieving a Diploma. This educational background supports her expertise in Learning & Development, particularly in designing training programs and fostering a culture of continuous improvement within organizations. Her academic qualifications complement her extensive professional experience in the financial services sector.