Samantha Smiles
About Samantha Smiles
Samantha Smiles is an Executive Assistant at Nationwide Building Society, where she has worked since 2018. She holds a degree in Law from The Open University and has extensive experience in quality assurance, change management, and facilities management.
Work at Nationwide Building Society
Samantha Smiles has been serving as an Executive Assistant at Nationwide Building Society since 2018. In this role, she utilizes her organizational and administrative skills to support the executive team. Her responsibilities include managing schedules, coordinating meetings, and facilitating communication across departments. Samantha's experience in various sectors enhances her ability to contribute effectively to the organization's goals.
Education and Expertise
Samantha Smiles studied at The Open University, where she earned a 2:1 degree in Law from 2006 to 2011. She also completed a Professional Certificate in Management at the same institution from 2008 to 2009. Additionally, she attended New College, obtaining GCSEs in subjects including Psychology, Mathematics, and IT, as well as an Access to Higher Education qualification in English, Law, Psychology, and Sociology. This educational background provides her with a strong foundation in both legal principles and management practices.
Background in Care Management
Before joining Nationwide Building Society, Samantha worked as a Registered Care Home Manager at Swindon Borough Council from 2015 to 2018. In this position, she was responsible for overseeing care services and ensuring compliance with regulatory standards. Her role involved conducting audits and surveys to enhance service quality based on stakeholder feedback, showcasing her commitment to quality assurance in care management.
Skills in Quality Assurance and Management
Samantha possesses strong quality assurance skills, demonstrated through her experience in conducting audits and surveys. She has led change management initiatives across various sectors, including Private, NHS, Social Care, and Borough Council. Her expertise extends to handling investigations and complaint management, focusing on report writing and implementing learning outcomes. Additionally, she has a solid background in facilities and site management, ensuring compliance with health and safety regulations.
Budget Control and Resource Management
Samantha Smiles has demonstrated expertise in effective budget control and resource management. She emphasizes cost efficiency in her work, ensuring that resources are allocated effectively to meet organizational needs. Her skills in IT and Microsoft applications support her ability to maintain accurate evidence and record keeping, further enhancing her capabilities in managing budgets and resources.