Samantha Thomas
About Samantha Thomas
Samantha Thomas serves as the Assistant Branch Manager at Nationwide Building Society, a position she has held since 2007. With a background that includes various roles at Nationwide and experience in sales management, she has significantly contributed to branch operations and customer engagement.
Work at Nationwide Building Society
Samantha Thomas has been employed at Nationwide Building Society since 2000. She began her career as a Customer Advisor, serving in this role for two years until 2002. Following this, she advanced to the position of Customer Service Manager, where she worked for one year until 2003. Samantha then became Branch Manager, a role she held for four years until 2007. Currently, she serves as Assistant Branch Manager, a position she has maintained for 17 years. Throughout her tenure, she has contributed to various initiatives, including the relocation of the Harlow branch, which introduced an open plan concept.
Education and Expertise
Samantha Thomas has developed extensive expertise in customer service and branch management during her career at Nationwide Building Society. Her experience spans multiple roles, allowing her to gain insights into customer relationship management and team leadership. She focuses on ensuring compliance with regulatory processes and procedures, which is critical for maintaining positive branch risk assessments. Additionally, she leads initiatives to educate team members on digital transformation, enhancing their ability to serve customers effectively.
Background
Before joining Nationwide Building Society, Samantha worked at Flying Sparks Car Hi-Fi Specialists as Assistant Sales Manager for ten years, from 1989 to 1999, in Cornwall, England. This role provided her with foundational skills in sales and customer engagement, which she has applied throughout her career in the banking sector. Her diverse background has contributed to her understanding of customer needs and the importance of building strong relationships.
Achievements
Samantha Thomas played a key role in the successful relocation of the Harlow branch at Nationwide Building Society, which was notable for being one of the first open plan concept branches in the country. She has consistently worked to deepen customer relationships by initiating conversations that promote additional products and services. Samantha also conducts regular coaching and feedback sessions with her team to ensure high levels of knowledge and performance.