Scott Hughes
About Scott Hughes
Scott Hughes is a Senior Manager of Operational Resilience at Nationwide Building Society, where he leads a team of specialists to enhance the organization's resilience. He previously held senior roles at Coventry Building Society and PricewaterhouseCoopers, and has extensive experience in operational resilience and business continuity.
Work at Nationwide Building Society
Scott Hughes serves as the Senior Manager of Operational Resilience at Nationwide Building Society, a position he has held since 2020. In this role, he is responsible for defining Important Business Services (IBS) and setting impact tolerances. He leads a team of 20 specialists to implement the Operational Resilience Strategy and Framework. His responsibilities include monitoring and assuring strategic investments to enhance the Society's resiliency position. Additionally, he oversees the delivery of the Operational Resilience Assessment and Scenario Testing programme to identify vulnerabilities. Hughes also acts as the on-call incident chair for the Silver Incident Management process, responding to disruptive events that impact the organization.
Previous Experience at Coventry Building Society
Before joining Nationwide Building Society, Scott Hughes worked at Coventry Building Society as the Senior Operational Resilience and Continuity Manager from 2016 to 2020. In this role, he focused on enhancing operational resilience and continuity strategies. His tenure at Coventry Building Society provided him with significant experience in managing operational risks and implementing continuity plans.
Education and Expertise
Scott Hughes studied at Coventry University, where he earned a BA (Hons) degree from 1998 to 2001. His educational background has equipped him with the knowledge and skills necessary for his roles in operational resilience and business continuity management. His expertise is further demonstrated through his previous positions in various organizations, where he has developed a strong foundation in operational risk management.
Professional Background
Scott Hughes has a diverse professional background in operational resilience and business continuity. He worked at PricewaterhouseCoopers as a Senior Manager in Operational Resilience from 2011 to 2016. Prior to that, he served as Deputy Manager of the Emergency Response Team at EDF Energy for a brief period in 2011. His career began at Atkins, where he spent ten years as a Principal Resilience Consultant and Senior Project Manager from 2001 to 2011. Additionally, he held the position of Chair of the North Midlands Business Continuity Institute Forum from 2018 to 2020.
Key Responsibilities and Initiatives
In his current role at Nationwide Building Society, Scott Hughes is responsible for the delivery of key operational components of Operational Continuity In Resolution (OCiR) and Business Continuity Management policy and tooling. He reports through the committee structure to the Board, ensuring that the organization's resilience strategies align with its overall objectives. His work includes overseeing strategic initiatives aimed at improving the Society's operational resilience and ensuring effective response mechanisms are in place.