Scott Mills
About Scott Mills
Scott Mills is a Digital Service Operations Manager at Nationwide Building Society, where he has worked in various roles since 2008. He focuses on enhancing service and people development, drawing from extensive experience in managing contact center operations.
Work at Nationwide Building Society
Scott Mills has held multiple positions at Nationwide Building Society, demonstrating a progressive career path. He began as a Sales Consultant from 2008 to 2012, where he developed foundational skills in customer service and sales. He then advanced to the role of Sales Team Manager from 2011 to 2014, overseeing sales operations and team performance. Following this, he served as Operations Manager from 2015 to 2021, managing operational processes. Currently, he is the Digital Service Operations Manager, a position he has held since 2020, focusing on enhancing digital service delivery.
Education and Expertise
Scott Mills possesses extensive expertise in operations management and customer service within the financial sector. His experience spans various roles that emphasize service enhancement and people development. He has a strong focus on creating effective environments for both employees and customers, which aligns with his long-term goal of improving service quality in organizations. His background in managing growth and downsizing in contact centers further underscores his capability in operational strategy.
Background
Scott Mills has a solid background in the financial services industry, primarily through his tenure at Nationwide Building Society. His career began with a focus on sales, gradually transitioning into management roles that required operational oversight. His experience includes significant interaction with contact center dynamics, providing him with insights into both customer needs and employee engagement.
Achievements
Throughout his career at Nationwide Building Society, Scott Mills has contributed to various initiatives aimed at improving service delivery and operational efficiency. His roles have involved managing teams and processes that directly impact customer satisfaction and service quality. His focus on creating thriving environments has been instrumental in fostering positive workplace culture and enhancing service outcomes.