Shane Richards
About Shane Richards
Shane Richards serves as the IT Service Assurance Manager - Lead at Nationwide Building Society, a position he has held since 2015. He has over a decade of experience in various IT roles within the organization, including Senior Service Desk Analyst and IT Service Performance Manager.
Current Role at Nationwide Building Society
Shane Richards holds the position of IT Service Assurance Manager - Lead at Nationwide Building Society. He has been in this role since 2015, contributing to the organization's IT service management and assurance processes. His responsibilities include overseeing service assurance initiatives and ensuring the effective delivery of IT services.
Previous Positions at Nationwide Building Society
Shane Richards has held multiple positions at Nationwide Building Society. He served as a Senior Service Desk Analyst from 2005 to 2009, followed by a role as Major Incident Manager from 2009 to 2010. He then worked as a Systems Support Consultant from 2010 to 2014, and later as IT Service Performance Manager from 2014 to 2015. His experience spans various aspects of IT service management.
Education and Qualifications
Shane Richards attended Farindon School from 1989 to 1994, where he achieved his GCSE qualifications. This foundational education has contributed to his career in IT service management.
Career Timeline
Shane Richards has a career timeline that includes significant roles at Nationwide Building Society. He began as a Senior Service Desk Analyst in 2005, transitioned to various positions including Major Incident Manager and Systems Support Consultant, and has been in his current role since 2015. His career reflects a steady progression within the organization.