Shannan Walsh Ce Map
About Shannan Walsh Ce Map
Shannan Walsh is an Operations Team Manager at Nationwide Building Society, where she has worked since 2015 in various roles including Quality Supervisor and Quality Control. With over 12 years of retail experience and a background in Business Administration, she focuses on managing teams responsible for Collections and Recoveries.
Work at Nationwide Building Society
Shannan Walsh has held multiple roles at Nationwide Building Society since 2015. She currently serves as Operations Team Manager, a position she has held since 2018. In this role, she manages teams responsible for Collections and Recoveries, focusing on conducting internal and external risk-based reviews. Additionally, she has worked as a Quality Supervisor since 2015 and as a Quality Control specialist since 2017. Prior to these roles, she was a Change Manager for one year from 2016 to 2017. Her responsibilities include testing member outcomes to ensure fair treatment of members.
Education and Expertise
Shannan Walsh studied at De Montfort University, where she earned a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management from 1991 to 1996. This educational background has contributed to her expertise in managing projects within the Distribution Change department at Nationwide's head office. Her academic qualifications support her extensive experience in retail and operations management.
Background
Before her tenure at Nationwide Building Society, Shannan Walsh accumulated 12 years of retail experience. This background provided her with foundational skills that facilitated her transition to head office roles within the organization. Her career at Nationwide has been marked by her involvement in various operational and quality control functions.
Achievements
Shannan Walsh has been actively involved in initiatives aimed at improving member outcomes at Nationwide Building Society. Her role in testing member outcomes reflects her commitment to ensuring fair treatment of members. Through her various positions, she has contributed to the effectiveness of the Collections and Recoveries teams and has played a significant role in managing risk-based reviews.