Shannon O'neill
About Shannon O'neill
Shannon O'Neill is an IT Operations Specialist at Nationwide Building Society, where she has worked since 2019. With a background in data administration and application management, she effectively manages incident life-cycles and drives continuous improvement in application support.
Work at Nationwide Building Society
Currently, Shannon O'Neill serves as an IT Operations Specialist at Nationwide Building Society, a position held since 2019. In this role, she is responsible for managing the life-cycle of incidents, problems, and change implementation. Shannon collaborates closely with internal stakeholders and third-party suppliers to monitor and resolve incidents effectively. She also plays a key role in service transition, ensuring successful go-live and assessing the impact of new application services. Her focus on continuous improvement drives initiatives aimed at enhancing performance, processes, and controls for application support.
Previous Experience at Defence Academy of the UK
Shannon O'Neill worked at the Defence Academy of the UK in various roles from 2014 to 2019. Initially, she served as Comms Lead Administrator for two years, where she managed communication processes. Following this, she transitioned to the role of Application Management Analyst, contributing for three years. In these positions, Shannon developed skills in administration and application management, which have been beneficial in her current role.
Early Career at RWE npower
In 2014, Shannon O'Neill briefly worked as a Data Administrator at RWE npower for a period of two months. This early career experience provided her with foundational skills in data management and administrative tasks, contributing to her professional development.
Education and Expertise
Shannon O'Neill studied at Canterbury Christ Church University, where she earned a Bachelor's Degree in Crime and Policing from 2010 to 2013. Prior to this, she attended The Ridgeway School 6th Form from 2008 to 2010. Her educational background has equipped her with analytical skills and knowledge applicable to her roles in IT operations and administration.
Customer Service Experience
Before her current position, Shannon O'Neill worked as a Customer Service Consultant at Nationwide Building Society for seven months in 2013. This role involved direct interaction with customers, allowing her to develop strong communication and problem-solving skills, which are essential in her subsequent IT operations roles.