Sharon Penhallurick
About Sharon Penhallurick
Sharon Penhallurick is a Senior Risk Partnering Consultant at the Chief Controls Office of Nationwide Building Society, where she has worked since 2017. With extensive experience in governance, controls, and customer service across various roles in the banking sector, she has also pursued multiple professional certifications in financial services.
Work at Nationwide Building Society
Sharon Penhallurick has held multiple positions at Nationwide Building Society since 2001. She currently serves as a Senior Risk Partnering Consultant in the Chief Controls Office, a role she has occupied since 2017. Prior to this, she worked as a Senior Manager in Complaints Regulatory & Critical Reporting from 2009 to 2013 and as a Senior Manager in Complaints Risk Management and Control from 2013 to 2016. Additionally, she was a Senior Business Consultant from 2004 to 2009 and an Offshore Partner in Governance and Controls, Offshore Operations for one year in 2016-2017. Her extensive experience at Nationwide spans over 16 years.
Previous Experience at NatWest
Before her tenure at Nationwide Building Society, Sharon Penhallurick worked at NatWest for over a decade. She began her career there as a Customer Services Officer in the Branch Network from 1987 to 1992. She then progressed to the role of Fraud Investigations Officer in Group Audit from 1992 to 1997. Her final position at NatWest was as Senior Assistant Manager in International Businesses, Card Services from 1997 to 2000. This diverse experience in various roles contributed to her expertise in risk management and customer service.
Education and Expertise
Sharon Penhallurick has pursued various educational qualifications to enhance her expertise in the financial services sector. She has been studying at the Institute of Financial Services (IFS) since 2006, focusing on the Certificate for Regulatory Customer Care (CeRCC) and the Certificate for Regulated Complaints Handling (CeRCH) since 2008. Additionally, she has been studying the Certificate in Bank Card Management (CBCM) since 1999 and the Certificate for Mortgage Advice and Practice (CeMAP) since 2005. She also pursued the Certificate for Financial Advisers (CeFA) since 2004.
Career Timeline
Sharon Penhallurick's career spans several decades, with significant roles in the financial services industry. She worked at NatWest from 1987 to 2000, progressing through various positions. After joining Nationwide Building Society in 2001, she took on multiple roles, including Senior Member Relations Manager and Senior Manager in various capacities. Her career at Nationwide has been marked by a focus on risk management, customer service, and regulatory compliance, culminating in her current role as Senior Risk Partnering Consultant.