Sharron Townsend
About Sharron Townsend
Sharron Townsend is a Service Delivery Manager at Nationwide Building Society, where she has worked for 27 years. She specializes in record management consultancy and leads a team of 35 while managing relationships with external suppliers.
Work at Nationwide Building Society
Sharron Townsend has been employed at Nationwide Building Society since 1997, serving as a Service Delivery Manager for 27 years. Based in Northampton, she manages an internal team of 35 individuals. Her role involves overseeing relationship management with three external scanning and document suppliers. Townsend leads projects aimed at transitioning from traditional paper-based systems to digital image solutions, enhancing operational efficiency within the organization.
Education and Expertise
Sharron Townsend studied at Northampton College from 1986 to 1989, completing a three-year program. Prior to that, she attended Lings Upper School from 1981 to 1986 for five years. Her educational background supports her expertise in service delivery and record management, where she provides consultancy and support for best practices.
Background
Sharron Townsend has a long-standing career in service delivery management, with a focus on record management and digital transformation. Her experience spans over two decades at Nationwide Building Society, where she has developed significant skills in team management and supplier relationship oversight.
Achievements
Throughout her tenure at Nationwide Building Society, Sharron Townsend has led various projects that focus on the transition from paper to digital image solutions. This initiative reflects her commitment to improving operational processes and adopting modern technologies in record management.