Siobhan Dawson
About Siobhan Dawson
Siobhan Dawson is a Payment Specialist at Nationwide Building Society, where she has worked since 2019. She leads a bereavement project aimed at enhancing payment processing efficiency and has extensive experience in customer service and complaints handling.
Work at Nationwide Building Society
Siobhan Dawson has held multiple roles at Nationwide Building Society, starting as a Customer Service Consultant from 2000 to 2001 in Huntingdon. She then transitioned to a Mortgage and Insurance Adviser, a position she maintained for 18 years until 2019. In 2017, she briefly served as a Complaints Handler in Northampton for six months. Since 2019, she has been working as a Payment Specialist in Northampton, focusing on enhancing payment processing efficiency.
Current Role as Payment Specialist
In her current position as a Payment Specialist, Siobhan Dawson leads a bereavement project aimed at improving payment processing efficiency. She identifies risks and errors within the payment processing framework. Additionally, she implements training for new processes and systems, ensuring that her team meets strict deadlines. Her role involves utilizing analytical skills to pinpoint areas for improvement and to reduce processing times.
Background in Customer Service and Complaints Handling
Siobhan Dawson's background includes significant experience in customer service and complaints handling. Her role as a Customer Service Consultant at Nationwide Building Society laid the foundation for her career in the financial services sector. In 2017, she served as a Complaints Handler, where she addressed customer concerns and resolved issues effectively, contributing to overall customer satisfaction.
Experience in Mortgage and Insurance Advisory
Siobhan Dawson worked as a Mortgage and Insurance Adviser at Nationwide Building Society for 18 years. This role involved providing expert advice to clients regarding mortgage options and insurance products. Her long tenure in this position allowed her to develop a deep understanding of the financial products offered by the organization and the needs of the customers.