Sonia Steel
About Sonia Steel
Sonia Steel is a Service Delivery Analyst at Nationwide Building Society, where she has worked since 2020. She has held various roles within the organization over a span of 24 years, including Service Operations Manager and Corporate Change Consultant.
Work at Nationwide Building Society
Sonia Steel has been employed at Nationwide Building Society since 1999, holding various positions over the years. Currently, she serves as a Service Delivery Analyst, a role she has occupied since 2020. Prior to this, she worked as a Corporate Change Consultant for one year from 2019 to 2020. Her tenure also includes 15 years as a Service Team Manager from 2004 to 2019 and 2 years as a Service Operations Manager from 2008 to 2010. Additionally, she began her career at Nationwide as a Senior Customer Service Advisor, where she worked for 5 years until 2004.
Career Progression at Nationwide Building Society
Throughout her career at Nationwide Building Society, Sonia Steel has advanced through multiple roles, demonstrating her expertise in service delivery and operations. Starting as a Senior Customer Service Advisor, she gained foundational experience in customer service. She then transitioned to a Service Team Manager, where she managed service teams for 15 years. Following this, she took on the role of Service Operations Manager for two years, before moving to a Corporate Change Consultant position for one year. Her current role as a Service Delivery Analyst reflects her extensive experience in service management.
Experience in Service Management
Sonia Steel has extensive experience in service management, having worked in various capacities at Nationwide Building Society. Her roles have included managing service teams, overseeing service operations, and consulting on corporate changes. This breadth of experience has equipped her with a deep understanding of service delivery processes and customer service strategies. Her long tenure at Nationwide highlights her commitment to the organization and her ability to adapt to different roles within the company.
Tenure at Nationwide Building Society
Sonia Steel's tenure at Nationwide Building Society spans over two decades, beginning in 1999. Her career has seen her take on progressively responsible roles, reflecting her growth within the organization. She has spent time in various positions, including Senior Customer Service Advisor, Service Team Manager, Service Operations Manager, Corporate Change Consultant, and currently as a Service Delivery Analyst. This extensive experience within the same organization underscores her dedication and knowledge of Nationwide's operations.