Sophie Randall
About Sophie Randall
Sophie Randall is a Senior Chat Analyst at Nationwide Building Society, where she has worked since 2020. With a background in fashion promotion and extensive experience in digital marketing and customer interaction, she brings a unique perspective to her role.
Work at Nationwide Building Society
Sophie Randall has held multiple positions at Nationwide Building Society since 2016. She started as a Customer Representative, serving for two years until 2018. Following this role, she worked as a Marketing Executive for one year, where she focused on marketing strategies. In 2019, she transitioned to the role of Conversation Analyst for seven months, analyzing customer interactions. Since 2020, she has been serving as a Senior Chat Analyst, utilizing her skills in digital marketing and customer interaction to enhance chat analysis.
Education and Expertise
Sophie Randall studied at University College for the Creative Arts from 2011 to 2014, earning a BA in Fashion Promotion. She furthered her education at Oxford College of Marketing from 2018 to 2020, where she achieved a CIM Digital Diploma in Professional Marketing. Additionally, she attended Thomas Tallis from 2004 to 2011, focusing on Art and Design with an emphasis on Photography. This educational background supports her expertise in both fashion promotion and digital marketing.
Background in Fashion and Marketing
Sophie Randall has a diverse background that includes experience in fashion and marketing. She worked as a Digital/Retail Marketing Assistant at Vivienne Westwood for two months in 2014. Additionally, she served as a Supervisor/Brand Specialist at Arcadia Group Ltd from 2012 to 2016. Her early career also included a position as a Sales Advisor at Trespass from 2009 to 2012. This blend of experiences in both fashion and retail marketing informs her current role in analytics.
Career Progression and Skills
Sophie Randall's career reflects a progression from customer service roles to more analytical positions. Her experience as a Customer Representative and Marketing Executive at Nationwide Building Society laid the groundwork for her analytical skills. The transition to a Senior Chat Analyst demonstrates her ability to adapt and apply her knowledge in digital marketing and customer interaction. Her background in fashion promotion provides a unique perspective that enhances her effectiveness in analyzing chat interactions.