Stephanie Barnfield
About Stephanie Barnfield
Stephanie Barnfield serves as the Customer Service Manager at Nationwide Building Society, where she has worked since 2005. She leads a team focused on improving customer experience and has developed a diverse skill set through her progression from entry-level positions.
Work at Nationwide Building Society
Stephanie Barnfield has served as the Customer Service Manager at Nationwide Building Society since 2005. In this role, she manages a team of Customer Representatives, focusing on enhancing customer experience through effective training and coaching. Her tenure of 19 years at the organization reflects her commitment to customer service and operational excellence. She has progressed through various roles, starting from entry-level positions, which has contributed to her diverse skill set and deep understanding of the business.
Education and Expertise
Stephanie Barnfield completed her education at Willingsworth High School, where she studied from 2000 to 2005. This foundational education has supported her career development in customer service. Her expertise includes managing customer complaints, conducting thorough investigations, and ensuring fair outcomes. Additionally, she ensures compliance with risk and regulatory requirements, which is essential for protecting both customers and the business.
Background
Stephanie Barnfield began her career at Nationwide Building Society in an entry-level position. Over the years, she has advanced through various roles, gaining valuable experience and skills. Her long-standing association with the organization has equipped her with a comprehensive understanding of customer service operations and the financial services industry.
Achievements
In her capacity as Customer Service Manager, Stephanie Barnfield has been involved in managing customer complaints and ensuring compliance with regulatory requirements. Her leadership of a team of Customer Representatives has contributed to improved customer satisfaction and operational efficiency. Her commitment to training and coaching has played a significant role in enhancing the overall customer experience at Nationwide Building Society.