Stephen Elsdon
About Stephen Elsdon
Stephen Elsdon is a Monitoring Analyst with expertise in monitoring batch-work on various IT platforms, currently employed at Nationwide Building Society since 2015. He has a background in customer service and incident management, having previously worked at Asda and held roles at Nationwide Building Society.
Work at Nationwide Building Society
Stephen Elsdon has been employed at Nationwide Building Society since 2015, currently holding the position of Monitoring Analyst. In this role, he is responsible for monitoring batch-work on various IT platforms, including Unisys, IBM, Fujitsu (ICL), and HP-NonStop. Prior to his current position, he served as a Customer Consultant at the same organization from 2013 to 2015. His experience in both roles has allowed him to build a strong rapport with the contact centre, which is essential for managing IT-related incidents and addressing customer expectations.
Education and Expertise
Stephen Elsdon studied Philosophy at Cirencester College from 2005 to 2007. His educational background has contributed to his analytical skills, which are vital in his current role as a Monitoring Analyst. He has developed expertise in monitoring batch-work on various IT platforms, demonstrating his capability in managing complex IT systems and processes.
Background
Before joining Nationwide Building Society, Stephen worked at Asda as a Customer Service Assistant from 2005 to 2013. During his eight years in this role, he gained valuable experience in customer service within the retail sector. His transition to the financial services industry has allowed him to apply his customer service skills in a different context, enhancing his adaptability and flexibility.
Incident Management and IT Operations
In his role as Monitoring Analyst, Stephen Elsdon has been actively involved in incident management processes. He ensures the smooth operation of inter-linked systems that are critical for the daily functions of Nationwide Building Society. His ability to work both day and night shifts in IT Operations reflects his commitment to maintaining operational efficiency and responsiveness to incidents.