Stephen Griffiths
About Stephen Griffiths
Stephen Griffiths is an Operations Manager at Nationwide Building Society in Swindon, United Kingdom, where he has worked since 2017. He has extensive experience in customer service and operations management, having held various roles at Thames Water and Nationwide Building Society over the years.
Current Role at Nationwide Building Society
Stephen Griffiths has served as Operations Manager at Nationwide Building Society since 2017. He is based in Swindon, United Kingdom, and has accumulated over seven years of experience in this role. His responsibilities include overseeing operational processes and ensuring efficient service delivery within the organization.
Previous Experience at Thames Water
Before his current position, Stephen Griffiths held various roles at Thames Water. He worked as Customer Services Manager for Developer Services for five months in 2012. He also served as Business Improvements Advisor from 2003 to 2008, and as Operations Complaints Team Manager from 2012 to 2015. His other roles included Customer Service Trainer, Subject Matter Expert, and Customer Insight and Resolution Team Manager.
Education Background
Stephen Griffiths studied at Dorcan from 1993 to 1998, completing a five-year program. He furthered his education at New College Sw from 1998 to 2000, where he studied for an additional two years. His educational background has contributed to his professional development in the field of operations and customer service.
Career Progression
Stephen Griffiths has demonstrated a steady career progression in customer service and operations management. His tenure at Thames Water included various managerial roles that focused on customer service and complaint resolution. His experience at Nationwide Building Society as Operations Manager reflects his ongoing commitment to improving operational efficiency and customer satisfaction.