Stephen Harrison Ce Map
About Stephen Harrison Ce Map
Stephen Harrison is a Secured Litigation Senior Case Handler at Nationwide Building Society, where he has worked since 2016. He specializes in managing mortgage arrears cases and engages with various stakeholders to support customers through the legal process.
Work at Nationwide Building Society
Stephen Harrison serves as a Secured Litigation Senior Case Handler at Nationwide Building Society, a position he has held since 2016. In this role, he is based in Northampton, United Kingdom, and is responsible for managing cases related to mortgage arrears. He engages with various stakeholders, including in-house legal services, support workers, and local authorities, to effectively handle cases. His responsibilities include explaining the legal process to customers and providing support when mortgage arrears could lead to repossession.
Education and Expertise
Stephen studied at The London Institute of Banking & Finance, where he completed a Level 3 Certificate in Mortgage Advice and Practice from 2019 to 2020. He also attended Kingsthorpe College for his earlier education. His expertise includes knowledge of Mortgage Conduct of Business (MCOB) 13 regulations, which he applies in his current role to manage secured litigation cases effectively.
Background
Before joining Nationwide Building Society, Stephen worked at Shoosmiths as a Case Handler from 2013 to 2016. During this three-year period, he gained experience in handling various legal cases. Prior to that, he was an Electrical Apprentice at G M Lawrence Electrical from 2011 to 2013, where he developed foundational skills in a technical field.
Achievements
Stephen aims to provide regulated mortgage and protection advice as an appointed representative after obtaining Competent Adviser Status. He focuses on rehabilitating customer accounts through negotiation to prevent further enforcement actions, demonstrating his commitment to supporting customers in financial distress.