Stephen Rigby
About Stephen Rigby
Stephen Rigby serves as the Technical Product Owner and Lead Architect at Nationwide Building Society, where he oversees the integration of third-party solutions into the Member Contact Platform. His extensive career at Nationwide includes roles such as Domain Architect, Senior Enterprise Architect, and Systems Developer, contributing significantly to the organization's technological advancements.
Work at Nationwide Building Society
Stephen Rigby currently serves as the Technical Product Owner & Lead Architect at Nationwide Building Society, a position he has held since 2021. In this role, he oversees the integration of third-party solutions and services into the Member Contact Platform. His responsibilities include leading the implementation of a new Amazon Connect solution, which is part of Nationwide's next-generation contact platform. Prior to this role, he worked in various capacities at Nationwide, including Domain Architect, Senior Enterprise Architect, Systems Developer, and Technology Lead.
Education and Expertise
Stephen Rigby studied at Blackpool Collegiate from 1982 to 1987, followed by Blackpool Collegiate Sixth Form from 1987 to 1988. His educational background laid the foundation for his career in technology and architecture. His expertise encompasses product ownership, systems development, and enterprise architecture, with a focus on integrating technology solutions within large organizations.
Background
Before joining Nationwide Building Society, Stephen Rigby worked as a Secondary School Teacher at Wiltshire County Council from 1996 to 1999. This experience contributed to his skills in communication and leadership. His career at Nationwide spans over two decades, during which he has held multiple roles that demonstrate his progression and depth of knowledge in technology and architecture.
Achievements
Stephen Rigby authored the Contact Centre IT Strategy in 2018, which is currently being executed through the Member Contact Platform programme. This strategic document outlines the vision and direction for the contact center's technology initiatives, reflecting his influence on the organization's technological advancements. His contributions have been integral to the evolution of Nationwide's contact solutions.