Stephen Robinson
About Stephen Robinson
Stephen Robinson serves as the Regulated Advice Change Manager at Nationwide Building Society, where he has held various roles since 2001. He has extensive experience in customer service, training, and mortgage consulting, contributing to significant projects such as launching a new banking platform.
Work at Nationwide Building Society
Stephen Robinson has held multiple roles at Nationwide Building Society since 2001. He began as a Claims Supplier Relationship Manager, serving for 11 years until 2012. He then transitioned to various positions, including Customer Service Consultant, Customer Service Trainer, and Senior Operations Manager, before becoming a Mortgage Consultant Area Manager from 2013 to 2016. He has been involved in significant projects, such as setting up a new site and launching a new banking platform. Currently, he works as a Regulated Advice Change Manager and a Specialist Transaction Mortgage Consultant Team Manager, focusing on policy and process updates.
Education and Expertise
Stephen Robinson studied at George Ward School in Melksham from 1995 to 2000. He furthered his education at Wiltshire College, where he studied Computing and achieved a National Diploma from 2000 to 2002. His educational background supports his expertise in the financial services sector, particularly in regulated advice and mortgage consultancy.
Background
Stephen Robinson's career at Nationwide Building Society spans over two decades, beginning in 2001. He has worked in various capacities, primarily in customer service and mortgage consultancy. His experience includes managing a service contact center with approximately 50 employees and training new recruits while upskilling existing staff members. His roles have involved leading changes in regulated advice and adapting to industry shifts, such as those resulting from Brexit and Covid.
Achievements
Throughout his tenure at Nationwide Building Society, Stephen Robinson has contributed to several key initiatives. He played a significant role in the establishment of a new site and the launch of a new banking platform. He focuses on delivering fair and suitable outcomes for members, ensuring compliance with updated policies and processes. His leadership in training and development has helped facilitate the growth of staff into management roles.