Steve Skipper
About Steve Skipper
Steve Skipper is a professional in Complaints Quality Assurance at Nationwide Building Society, where he has worked since 2013. He has over 30 years of experience in the Financial Services industry, with a background in mortgage life assurance, retirement planning, and handling various financial complaints.
Work at Nationwide Building Society
Steve Skipper has been employed at Nationwide Building Society since 2013, where he serves as a Complaints Quality Assurance professional. His role involves ensuring the quality of complaint handling processes within the organization. Based in Northampton, United Kingdom, he has contributed to the organization's efforts in managing customer feedback and improving service delivery over the past 11 years.
Previous Experience in Financial Services
Before joining Nationwide Building Society, Steve Skipper worked at Lloyds Banking Group as a Pension Switching Reviewer for a period of five months in 2010. He has also held the position of Complaints Manager, where he focused on Past Business Review work related to investment product sales. His extensive experience in the financial services sector spans over 30 years.
Education and Training
Steve Skipper attended Redborne Upper School in Ampthill from 1980 to 1983, completing a three-year program. His educational background laid the foundation for his career in the financial services industry, where he has developed expertise in various areas, including complaints management and quality assurance.
Expertise in Complaints Management
Steve Skipper has significant expertise in handling complaints, particularly in relation to Payment Protection Insurance (PPI). His role in quality assurance for general banking complaints highlights his commitment to maintaining high standards in customer service and complaint resolution within the financial sector.
Background in Financial Planning
In addition to his complaints management roles, Steve Skipper has a background in advising on Mortgage Life Assurance and Retirement Planning. This experience has contributed to his comprehensive understanding of financial products and customer needs within the financial services industry.