Steven Cantrill
About Steven Cantrill
Steven Cantrill is a Root Cause Analyst at Nationwide Building Society, where he has worked since 2020. He has a background in operations and complaints handling, with a strong focus on improving processes and team performance.
Work at Nationwide Building Society
Steven Cantrill has held various positions at Nationwide Building Society since 2010. He started as a Senior Complaints Handler from 2010 to 2013, where he managed customer complaints and ensured resolutions. He then served as Operations Team Manager from 2013 to 2017, overseeing team operations and performance. After a brief role as a Business Consultant from 2017 to 2018, he returned to the Operations Team Manager position from 2018 to 2020. Since 2020, he has been working as a Root Cause Analyst, focusing on identifying and addressing the underlying causes of complaints to enhance service quality.
Education and Expertise
Steven Cantrill studied at Northampton College, where he earned a BTEC National Diploma in Sports and Exercise Science from 2008 to 2010. Prior to that, he completed a BTEC National Diploma in Uniformed Public Services from 2007 to 2008. His educational background is complemented by his practical experience in various roles at Nationwide Building Society, where he has developed expertise in operations management, complaint handling, and process improvement.
Background
Steven Cantrill attended Guilsborough Academy from 2000 to 2006. His early education laid the foundation for his later studies at Northampton College. Throughout his career at Nationwide Building Society, he has demonstrated a commitment to loyalty and a competitive spirit, which have been key elements of his professional identity.
Achievements
In his roles at Nationwide Building Society, Steven Cantrill has actively sought opportunities to challenge and improve policies, processes, and performance. He balances leadership and coaching to maximize team performance and drive continuous improvements. His approach focuses on preventing the recurrence of complaints and enhancing overall service quality.
Professional Development
Steven Cantrill is committed to continuous professional development. He actively seeks opportunities to refresh existing skills and acquire new ones. He is open to expanding his network and meeting new people to explore new opportunities in his career.