Stuart Mistry
About Stuart Mistry
Stuart Mistry is a Senior Systems Specialist at Nationwide Building Society, where he has worked since 2019. He has extensive experience in IT incident management and has held various technical roles at multiple organizations over a career spanning more than three decades.
Work at Nationwide Building Society
Stuart Mistry has been employed at Nationwide Building Society since 2002, holding various positions over the years. He served as Lead Technical Specialist - Operations from 2002 to 2014, followed by a role as Technical Support Specialist - ECC from 2014 to 2019. Currently, he is a Senior Systems Specialist (Core), a position he has held since 2019. His responsibilities include managing IT incidents across multiple systems, including mainframe systems and online banking, and he plays a key role in service restoration during major incidents.
Previous Employment Experience
Before his tenure at Nationwide Building Society, Stuart Mistry worked at Book Club Associates as an Operations Shift Leader from 1995 to 2002. His career began at House of Fraser, where he was a Computer Operator from 1988 to 1990. This diverse experience in operational and technical roles has contributed to his expertise in IT incident management and system support.
Education and Expertise
Stuart Mistry studied at Headlands, which laid the foundation for his career in IT and systems management. He possesses extensive knowledge in managing and resolving IT incidents across various systems, including internet and mobile banking, fraud detection, and mainframe systems. His technical skills are complemented by his leadership capabilities, as he often acts as a deputy in the absence of senior management.
Incident Management and Technical Leadership
In his current role, Stuart Mistry adopts the responsibilities of Technical Lead and Incident Coordinator within the Incident Management Process. He is involved in planning and implementing changes to critical customer-facing systems, ensuring minimal disruption to services. His ability to coordinate complex IT incidents demonstrates his strong technical leadership and problem-solving skills.