Sue Fletcher
About Sue Fletcher
Sue Fletcher serves as the Operations Manager at Nationwide Building Society, where she oversees services for approximately 15 million customers. With a background in operations management at Capgemini Consulting, she has extensive experience in managing large-scale financial services.
Work at Nationwide Building Society
Sue Fletcher has served as Operations Manager at Nationwide Building Society since 2011. In this role, she oversees operations for a financial institution that provides services to approximately 15 million customers. Her responsibilities include managing operations across various service channels, such as branches, mobile applications, telephone, internet, and postal services. Under her management, the organization has experienced significant growth in its customer base, positioning it as a top-three provider of mortgages in the UK.
Previous Experience at Capgemini Consulting
Before joining Nationwide Building Society, Sue Fletcher worked at Capgemini Consulting from 2000 to 2011. She held several roles, including Sales and Business Operations Manager for the Public Sector in Paris from 2008 to 2011. Prior to that, she was an Operations Manager and Team Leader in Aquitaine, France, from 2004 to 2008 and from 2000 to 2004, respectively. Her time at Capgemini involved managing teams and operations within the public sector, enhancing her expertise in large-scale operations management.
Expertise in Operations Management
Sue Fletcher possesses extensive expertise in operations management, particularly within large-scale financial services. At Nationwide Building Society, she manages operations in a complex environment with a workforce of approximately 17,000 employees. Her experience at Capgemini Consulting further solidified her skills in overseeing diverse operational channels and managing large teams, contributing to her effectiveness in her current role.
Background in Financial Services
Sue Fletcher's career in financial services is marked by her role at Nationwide Building Society, where she has contributed to managing services for a significant number of customers. Her background includes substantial experience in operations management within the public sector at Capgemini Consulting, which has equipped her with the skills necessary to navigate the complexities of the financial services industry.