Sue Marks
About Sue Marks
Sue Marks serves as a Building Society Manager at Nationwide Building Society, where she has contributed to the management of a large team and the development of customer service strategies. With extensive experience in financial products, she has played a significant role in the society's growth and transformation in the financial sector.
Work at Nationwide Building Society
Sue Marks serves as a Building Society Manager at Nationwide Building Society, one of the largest building societies globally. In this role, she manages a team that supports approximately 15 million customers. Her responsibilities include overseeing various financial products and ensuring effective service delivery across multiple platforms.
Education and Expertise
Sue Marks has extensive experience in the financial sector, particularly in managing financial products such as mortgages, savings accounts, and personal loans. Her expertise extends to developing customer service strategies that enhance user experience across different channels, including mobile applications and internet banking.
Background
Sue Marks has been with Nationwide Building Society since its early years, providing her with a unique perspective on the organization's growth and transformation within the financial industry. Her long tenure has allowed her to witness and contribute to significant changes in the sector.
Achievements
Throughout her career, Sue Marks has played a key role in the development and implementation of customer service strategies at Nationwide. She has also been involved in the operations of Nationwide's administrative and call centres across the UK, contributing to the overall efficiency and effectiveness of customer support services.