Sukhi M.
About Sukhi M.
Sukhi M. is a Financial Crime Team Manager at Nationwide Building Society, with extensive experience in financial services and compliance roles across various organizations. She has a proven track record in quality assurance, complaint handling, and team management, complemented by strong interpersonal and numerical skills.
Current Role at Nationwide Building Society
Sukhi M. currently serves as the Financial Crime Team Manager at Nationwide Building Society. In this role, which began in 2023, Sukhi is responsible for overseeing financial crime prevention efforts and ensuring compliance with relevant regulations. This position builds on Sukhi's extensive background in financial services and compliance.
Previous Experience in Financial Services
Prior to joining Nationwide Building Society, Sukhi M. held various roles in the financial sector. Notably, Sukhi worked at HSBC as a Financial Crime Analyst, focusing on KYC, AML, and CDD from 2019 to 2023. Additionally, Sukhi has experience at Banco Santander in multiple capacities, including PPI Complaints Manager and Team Manager/Operations, contributing to a comprehensive understanding of financial compliance and customer relations.
Educational Background
Sukhi M. studied at Park Lane College, earning a Bachelor of Information Technology from 1996 to 1999. Prior to this, Sukhi attended Priesthorpe High School from 1991 to 1996. This educational foundation has equipped Sukhi with the necessary skills for a successful career in financial services and compliance.
Expertise in Compliance and Quality Assurance
Sukhi M. possesses a proven track record in performing quality assurance checks and acting as a Subject Matter Expert in financial services. This expertise is complemented by strong skills in bespoke letter writing and redress calculation, along with proficiency in various software tools such as Excel and Falcon. Sukhi's experience includes handling complaints related to Packaged Banking and Collections, particularly involving vulnerable customers.
Interpersonal Skills and Team Collaboration
Sukhi M. demonstrates strong interpersonal skills, effectively maintaining communication with a diverse range of individuals in team environments. This ability to collaborate and communicate is essential in the financial services sector, where teamwork and customer relations are critical to success.