Suparna Pal
About Suparna Pal
Suparna Pal is a Mortgage Administrator with extensive experience in the banking sector, having worked at institutions such as State Bank of India and HSBC. She currently manages complex mortgage account servicing tasks at Nationwide Building Society, where she has been employed since 2020.
Current Role at Nationwide Building Society
Suparna Pal serves as a Mortgage Administrator at Nationwide Building Society, a position she has held since 2020. In this role, she manages complex mortgage account servicing tasks. Her responsibilities include issuing term or repayment method conversion quotes and executing actual conversions as requested by customers. She engages directly with customers and solicitors to gather necessary information for mortgage account processing. Additionally, she investigates funds received and issues necessary correspondence to ensure accurate management of mortgage accounts.
Previous Experience at State Bank of India
Before her current position, Suparna Pal worked at State Bank of India as an Assistant Manager from 2008 to 2017. During her nine years in this role, she operated in the Kolkata Area, India. Her experience at State Bank of India provided her with a strong foundation in banking operations and customer service.
Experience at HSBC
Suparna Pal was employed at HSBC as a PPI Complaints Officer from 2018 to 2019 in Southampton, United Kingdom. In this capacity, she addressed customer complaints related to Payment Protection Insurance, enhancing her skills in customer relations and complaint resolution.
Background in Banking
Suparna Pal has a comprehensive background in banking, having worked at Centurion Bank Of Punjab Limited (HDFC Bank) as an Executive Banker from 2005 to 2007 in Kolkata Area, India. This early experience contributed to her expertise in financial services and customer engagement.
Education and Certifications
Suparna Pal holds a Bachelor's degree in Commerce from the University of Calcutta, which she completed from 1999 to 2002. She furthered her education at the Indian Institute of Banking and Finance, where she studied Banking and Financial Support Services. She achieved certifications as a Junior Associate and as a Certified Associate of the Indian Institute of Bankers, reflecting her commitment to professional development in the banking sector.