Susan Martin
About Susan Martin
Susan Martin is the Lead Product Manager for General Insurance at Nationwide Building Society, where she has worked since 2014. She has extensive experience in the UK insurance market, having held various roles in product management and development across several organizations.
Work at Nationwide Building Society
Susan Martin has been serving as the Lead Product Manager for General Insurance at Nationwide Building Society since 2014. In this role, she has played a significant part in enhancing customer experience through various digital transformation projects. Her responsibilities include managing cross-functional teams to deliver complex insurance products and leading product innovation initiatives within the General Insurance sector. Her tenure at Nationwide has lasted for 10 years, during which she has contributed to strategic planning and execution of pricing strategies for general insurance products.
Previous Experience in Product Management
Prior to her current role, Susan Martin worked in various capacities within the insurance sector. She was a Product Manager at Aa Driving School for 5 months in 2013 and held the position of Manager, Product Management and Pricing - General Insurance at Nationwide Building Society for 8 months from 2013 to 2014. Additionally, she served as a Senior Product Manager for Motor Insurance at The Automobile Association from 2012 to 2013, and as a Product Manager for Aa Legal Services from 2011 to 2012. Her extensive experience spans multiple roles that have shaped her expertise in product management.
Education and Expertise
Susan Martin studied at Edge Hill University, where she earned a Bachelor of Arts degree in Communication Studies from 1995 to 1998. She also attended Havant & South Downs College from 1993 to 1995. Her educational background has provided her with a strong foundation in communication, which complements her extensive experience in the UK insurance market. She has developed a robust skill set in product management and development, particularly within the General Insurance sector.
Background in Marketing and Sales
Before specializing in product management, Susan Martin gained valuable experience in marketing and sales. She worked as a Marketing Manager at the University of South Wales from 2003 to 2007 and served as a Campaign Manager at the British School of Motoring from 2000 to 2003. Additionally, she held various roles at The Automobile Association, including Sales Co-ordinator and Relationship Marketing Executive. This diverse background has contributed to her comprehensive understanding of customer needs and market dynamics.