Susannah Compton
About Susannah Compton
Susannah Compton is a Quality Assurance Analyst with over 10 years of experience in the financial industry, primarily at Nationwide Building Society. She is currently expanding her skills by learning SQL, Python, and Azure.
Work at Nationwide Building Society
Susannah Compton has held multiple roles at Nationwide Building Society, contributing to various aspects of customer service and quality assurance. She began her career there as a Customer Service Representative from 2010 to 2014, followed by a position as a Senior Customer Service Representative from 2014 to 2016. After that, she worked as a Complaints Handler for one year, before transitioning to a Member Relations Specialist role from 2017 to 2022. Currently, she serves as a Quality Assurance Analyst, a position she has held since 2022.
Education and Expertise
Susannah Compton has pursued education in technology and business. She studied at Weston College, where she earned a Bachelor of Technology (BTech) from 2006 to 2007. Additionally, she attended Cirencester College, achieving AS-levels from 2005 to 2006. To further enhance her skills, she is currently learning SQL, Python, and Azure, and has completed a certification in 'The Fundamentals of Digital Marketing.'
Background
Susannah Compton has over 10 years of experience in the financial industry, working in various capacities that span from front-line customer service to management and complaints handling. Prior to her extensive tenure at Nationwide Building Society, she worked as an assistant accountant for a small accountancy company. This diverse background has equipped her with a comprehensive understanding of customer relations and quality assurance.
Achievements
Throughout her career, Susannah Compton has developed a robust skill set in customer service and quality assurance. Her roles at Nationwide Building Society have allowed her to gain insights into member relations and complaint resolution. She has also pursued professional development through certifications and ongoing education in digital marketing and programming languages.