Susannah Fernandez
About Susannah Fernandez
Susannah Fernandez is a Senior Manager at Nationwide Building Society, where she has worked in various roles since 2005, including Senior Manager of Single Customer View Operations. She previously served as Key Accounts Manager at Screwfix Direct from 2000 to 2006.
Work at Nationwide Building Society
Susannah Fernandez has held multiple roles at Nationwide Building Society since 2005. She currently serves as Senior Manager for Single Customer View Operations, a position she has held for 10 years. Additionally, she has been a Manager for Change and Implementation since 2010 and has worked as a Senior Transformation Manager since 2005. Her extensive experience within the organization spans nearly two decades, focusing on operational efficiency and customer insights.
Previous Experience at Screwfix Direct
Prior to her tenure at Nationwide Building Society, Susannah Fernandez worked at Screwfix Direct as a Key Accounts Manager from 2000 to 2006. During her six years in this role, she managed key client relationships and contributed to the company's account management strategies. This experience provided her with a solid foundation in customer relationship management.
Education and Expertise
While specific educational details are not provided, Susannah Fernandez's roles at Nationwide Building Society indicate a strong background in management and operations. Her expertise encompasses customer view operations, change management, and transformation initiatives, showcasing her ability to lead complex projects and drive organizational change.
Background
Susannah Fernandez has a professional background that spans over two decades in the financial services and retail sectors. Her career began at Screwfix Direct, where she developed key account management skills. She later transitioned to Nationwide Building Society, where she has taken on progressively responsible roles, demonstrating her capability in managing operations and implementing change.