Suzanne Avent MSc
About Suzanne Avent MSc
Suzanne Avent MSc serves as the Regional Director at Nationwide Building Society, a position she has held since 2022. With extensive experience in customer service and operations, she previously worked at Capita and HBOS, contributing to various leadership roles over her career.
Current Role at Nationwide Building Society
Suzanne Avent serves as the Regional Director at Nationwide Building Society, a position she has held since 2022. In this role, she is responsible for overseeing operations within the Swindon area of England. Her leadership contributes to the strategic direction and operational efficiency of the organization.
Previous Experience at Capita
Suzanne Avent worked at Capita for 18 years, holding various positions including Business Services Director and Head of Customer Service. From 2004 to 2022, she managed operations across the West Sussex, Swindon, and Southern regions. Her tenure at Capita involved significant responsibilities in customer service management and operational leadership.
Experience at HBOS
Before her time at Capita, Suzanne Avent was the Head of Customer Service at HBOS from 2000 to 2004. During her four years in this role, she focused on enhancing customer service operations in Bristol, United Kingdom, contributing to the overall customer experience within the organization.
Educational Background
Suzanne Avent studied at the University of South Wales, where she pursued a Master of Science (MSc) in Leadership & Management from 2013 to 2015. This advanced degree provided her with knowledge and skills applicable to her leadership roles in various organizations. She also attended Downend School.
Other Professional Roles
In addition to her roles at Nationwide Building Society and Capita, Suzanne Avent served as Operations Director at Carpeo for eight months in 2015 to 2016. She also held the position of Head of Operations at Nationwide Building Society from 2016 to 2022, where she managed operational functions in Swindon.