Swapnil Vaz
About Swapnil Vaz
Swapnil Vaz is a Senior Customer Administrator at Nationwide Building Society, with a background in customer service and technical support. He has held various roles in organizations such as Mermaid Subsea Services and Wipro BPO, and possesses a strong educational foundation in Physics and Software Engineering.
Work at Nationwide Building Society
Swapnil Vaz has been employed at Nationwide Building Society as a Senior Customer Administrator since 2019. In this role, he has focused on enhancing customer service and operational efficiency. His responsibilities include managing customer inquiries and ensuring that processes align with organizational standards. He has contributed to team productivity through the implementation of effective practices and workflows.
Previous Experience at Mermaid Subsea Services
Swapnil Vaz worked at Mermaid Subsea Services (Thailand) Ltd in various capacities. He served as a Life Support Technician from 2006 to 2013 and then as a Life Support Supervisor from 2013 to 2015 on the DSV Mermaid Commander. In these roles, he was responsible for ensuring the safety and well-being of personnel during subsea operations.
Career at Wipro BPO
From 2002 to 2005, Swapnil Vaz held the position of Team Leader Operations at Wipro BPO in the Mumbai Area, India. He managed a team and oversaw operational processes, contributing to the efficiency of service delivery. His leadership role involved training and mentoring team members to enhance performance.
Education and Expertise
Swapnil Vaz pursued a Bachelor of Science in Physics at Bharatiya Vidya Bhavans Hazarimal Somani College of Arts and Science, affiliated with Mumbai University, from 1995 to 1999. He also obtained a Diploma in Software Engineering & Management from the National Institute of Information Technology between 1996 and 2000. His educational background supports his expertise in both technical and operational domains.
Technical Skills and Contributions
Throughout his career, Swapnil Vaz has demonstrated technical proficiency by providing assistance to colleagues with IT issues, thereby minimizing downtime. He has also served as a subject matter expert for ISA transfers-in, analyzing processes from application validation to fund crediting. His ability to quickly learn new processes has allowed him to support cross-team initiatives during peak periods.