Sydney Seal
About Sydney Seal
Sydney Seal serves as the Lead Support Officer at Nationwide Building Society, where she has worked since 2016. With a background in customer service and strong communication skills, she focuses on enhancing customer satisfaction and security within her role.
Work at Nationwide Building Society
Sydney Seal has served as the Lead Support Officer at Nationwide Building Society since 2016. In this role, she focuses on customer satisfaction and security protection within the securities team. Her responsibilities include managing ad hoc queries and delegating work effectively. Prior to her current position, she worked as a Senior Call Centre Consultant at the same organization from 2015 to 2016, where she gained valuable experience in customer service.
Previous Experience at Tesco
Before joining Nationwide Building Society, Sydney Seal worked at Tesco as a Customer Service Sales Assistant for seven months in 2015. This role provided her with foundational experience in customer service, which she has built upon in her subsequent positions. Her time at Tesco contributed to her understanding of customer needs and expectations.
Education and Expertise
Sydney Seal attended Northampton School for Girls from 2009 to 2014, where she completed her GCSEs. This educational background laid the groundwork for her career in customer service and support roles. Her expertise includes effective communication, which she believes is essential for maintaining customer happiness and satisfaction.
Relationship Building in Customer Service
In her current role, Sydney Seal has developed strong relationships with solicitors and housing association officers. These connections enhance customer service and create a comfortable environment for clients. Her focus on relationship building is a key component of her approach to customer satisfaction.
Customer Service Philosophy
Sydney Seal emphasizes the importance of effective communication in her work. She believes that clear and open communication is vital for maintaining customer happiness and satisfaction. This philosophy guides her interactions with customers and colleagues alike.