Syed Umer
About Syed Umer
Syed Umer is a Customer Service Representative at Nationwide Building Society, where he has worked since 2018. He has a background in finance and business administration, with previous experience in sales roles at Trespass and The TJX Companies, Inc.
Work at Nationwide Building Society
Syed Umer has been employed at Nationwide Building Society as a Customer Service Representative since 2018. In this role, he provides exceptional customer service by addressing both complex and simple queries through face-to-face and telephonic interactions. His responsibilities include assisting customers with their inquiries and ensuring a positive experience at the branch. Additionally, he has progressed to the role of deputy branch manager during the absence of the branch manager, showcasing his capability in handling increased responsibilities.
Previous Experience at Trespass and The TJX Companies
Prior to his current role, Syed Umer worked as a Sales Executive at Trespass from 2016 to 2018, where he gained valuable experience in retail sales. Before that, he was also a Sales Executive at The TJX Companies, Inc. from 2014 to 2016. These positions provided him with a solid foundation in customer service and sales techniques, contributing to his professional development in the retail sector.
Education and Expertise
Syed Umer studied at Heriot-Watt University from 2014 to 2016, where he earned a Bachelor’s degree in Business and Finance. He also attended the University of West London from 2013 to 2014, achieving a BTEC Level 4 in Business Administration, Management, and Operations. His educational background equips him with knowledge in financial principles and business management, which he applies in his current role.
Community Involvement and Fundraising Activities
Syed Umer actively participates in fundraising activities for charitable organizations, including Shelter and Macmillan Cancer Support. His involvement in these initiatives reflects his commitment to community service and support for important causes.
Personal Interests and Skills
In addition to his professional pursuits, Syed Umer enjoys playing and watching cricket and football. He actively engages in sporting activities to maintain his fitness. He is also multilingual, with proficiency in English, Arabic, and Urdu, which enhances his ability to communicate effectively with a diverse range of customers.