Tamika Mc Crea
About Tamika Mc Crea
Tamika Mc Crea is a Call Agent at Nationwide Building Society, where she has worked since 2020. She has a background in retail and customer service, with previous roles at New Look and Thames Water, and holds a degree in Law from the University of Gloucestershire.
Work at Nationwide Building Society
Tamika Mc Crea has been employed at Nationwide Building Society as a Call Agent since 2020. In this role, she has developed skills in customer service and communication, contributing to the organization's commitment to providing quality support to its members. Her experience in this position spans four years, during which she has engaged with a diverse customer base.
Previous Employment Experience
Prior to her current role, Tamika Mc Crea worked at various organizations. She served as a Sales Assistant at New Look from 2015 to 2019, accumulating two years of retail experience. Additionally, she worked at Thames Water as a Call Agent and later as a Complaints Case Manager in 2018, where she gained over 15 months of experience in handling customer complaints. She also briefly worked as a Law Student at Swindon Borough Council in 2019.
Education and Expertise
Tamika Mc Crea studied at New College Swindon from 2015 to 2017, where she completed her foundational education. She then attended the University of Gloucestershire from 2018 to 2021, where she achieved a degree in Law. This educational background has provided her with a solid understanding of legal principles, which complements her work experience in customer service and complaint management.
Customer Service Skills
Tamika Mc Crea possesses over three years of retail experience, which has equipped her with strong customer service skills. Her roles in various customer-facing positions have honed her ability to address customer needs effectively. This experience is particularly evident in her work as a Complaints Case Manager, where she managed customer complaints and resolved issues, demonstrating her capability in handling challenging situations.